Frequently Asked Questions

Welcome to the Mendo Living FAQ page! Below, we’ve answered some common questions about our products, shipping, returns, and more. If you don’t find the information you’re looking for, feel free to contact us directly.

1. What products do you sell?

We offer a wide range of stylish and functional home décor items, including:

  • Table Lamps
  • Table Photo Frames
  • Hanging Lamps
  • Wall Hanging Photo Frames
  • Reading Table Lamps
  • Table Decorative Items
  • Wall Decorative Items

Explore our full collection on our Product Page.

2. How can I place an order?

To place an order, simply follow these steps:

  1. Browse through our collection of home décor items.
  2. Select the products you’d like to purchase and add them to your shopping cart.
  3. Proceed to checkout, where you’ll enter your shipping and payment information.
  4. Review your order, then submit your payment.

Once your order is placed, you will receive a confirmation email with the order details.

3. Do you offer free shipping?

Yes! We offer Free Shipping on all orders within the United Kingdom. There are no hidden shipping fees at checkout.

4. How long will it take to receive my order?

  • Processing Time:
    Orders are processed within 1-3 business days.

  • Shipping Time:
    Once processed, your order will arrive within 3-8 business days depending on your location.

Please note that delivery times may vary during peak seasons or due to circumstances beyond our control (e.g., weather delays).

5. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to follow the progress of your delivery.

6. Do you ship internationally?

Currently, we only offer shipping within the United Kingdom. We are unable to process orders for international delivery at this time.

7. What payment methods do you accept?

We accept the following payment methods:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Maestro
  • JCB
  • UnionPay
  • PayPal
  • Apple Pay
  • Google Pay

8. Can I modify or cancel my order after placing it?

Once an order is placed, it is processed quickly, and we cannot guarantee that changes or cancellations can be made. If you need to modify or cancel your order, please contact us as soon as possible, and we will do our best to accommodate your request.

9. What is your return policy?

We accept returns within 30 days of receiving your order. Items must be in their original condition, unused, and in the original packaging.

  • Return Shipping Costs:
    If you made an incorrect order, you will be responsible for the return shipping cost. If the return is due to a mistake on our part (e.g., incorrect or damaged items), we will cover the return shipping.

  • Refund Processing:
    Refunds are processed to the original payment method within 7 business days once the returned item is received.

For more details, please refer to our Return & Refund Policy.

10. My item is damaged or defective. What should I do?

If your item arrives damaged or defective, please contact us within 48 hours of receiving the order. Provide photos of the damage or defect, and we will assist you with a replacement or refund.

11. How do I contact customer service?

If you have any questions or need assistance, feel free to reach out to us. Our customer service team is happy to help!

  • Email: info@mendo-living.com
  • Phone: +44 7477 477373
  • Business Address: 2 Merrow St, London SE17 2NJ, United Kingdom

12. How do I know if an item is in stock?

Product availability is shown on the product page. If an item is out of stock, you can sign up for restock notifications, and we’ll let you know once the item is available again.

13. Do you offer gift cards?

At this time, we do not offer gift cards, but we are constantly looking for ways to improve our services. Please check back for future updates.

14. Can I change my shipping address after placing an order?

Once your order is placed, we process it as quickly as possible to ensure fast delivery. If you need to change your shipping address, please contact us immediately, and we will do our best to assist you.

Still have questions?

If you didn’t find what you were looking for in our FAQ, feel free to contact us:

We’re here to help and will respond as quickly as possible.