Shipping Policy

Thank you for shopping at Mendo Living! We are committed to providing you with the best shopping experience, including fast and reliable shipping. Please read our Shipping Policy below for all the details regarding our shipping process.

1. Shipping Information

  • Shipping Within the United Kingdom:
    We only ship to addresses within the United Kingdom. Unfortunately, we are unable to process international orders at this time.

  • Shipping Method:
    We offer Free Shipping for all orders placed within the United Kingdom.

2. Processing Times

  • Order Processing Time:
    We process and prepare orders for shipment within 1-3 business days from the time your order is placed. Orders are processed Monday to Friday, excluding weekends and public holidays.

  • Order Cut-Off Time:
    Our daily order cut-off time is 6:00 pm (GMT). Orders placed after 6:00 pm will be processed on the following business day.

3. Delivery Times

  • Estimated Delivery Time:
    Once your order is processed, it will be shipped out and is expected to arrive within 3-8 business days depending on your location.

  • Shipping Delays:
    While we strive to deliver all orders on time, occasional delays may occur due to factors beyond our control, such as weather conditions or courier delays. We appreciate your patience in such cases.

4. Shipping Costs

  • Free Shipping:
    All orders within the United Kingdom qualify for Free Shipping. There are no additional shipping fees for any order.

  • No Hidden Fees:
    The price you see at checkout is the final price. There are no extra shipping charges added later.

5. Order Tracking

  • Tracking Information:
    Once your order has been shipped, we will send you an email with tracking details so you can follow the progress of your delivery. Please allow up to 24 hours for the tracking information to be updated by the carrier.

6. Shipping Restrictions

  • UK Only:
    Currently, we only offer shipping within the United Kingdom. We are unable to ship internationally or to UK overseas territories at this time.

  • Incomplete Address Information:
    Please ensure that your shipping address is complete and accurate. Mendo Living is not responsible for any delays or non-delivery resulting from incomplete or incorrect shipping information provided by the customer.

7. Shipping Issues

If you encounter any issues with your shipment, such as missing or damaged items, please contact us immediately so we can resolve the matter promptly.

  • Damaged Items:
    If your items arrive damaged, please contact us within 48 hours of receiving your order with photos of the damaged item(s) for a resolution. We will assist you with returns or replacements.

  • Lost Shipments:
    In the unlikely event that your order goes missing, please reach out to us. We will work with the carrier to investigate and resolve the issue.

8. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be reflected here on this page, and the updated date will be posted at the bottom. Please review this policy regularly for updates.

9. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please don’t hesitate to contact us:

  • Email: info@mendo-living.com
  • Phone: +44 7477 477373
  • Business Address: 2 Merrow St, London SE17 2NJ, United Kingdom